Banca de DEFESA: SALES SILVA NASCIMENTO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : SALES SILVA NASCIMENTO
DATA : 30/09/2021
HORA: 16:00
LOCAL: CJA-sede
TÍTULO:

User embracement in the health work process in a city in the State of Bahia

PALAVRAS-CHAVES:

Humanization of Assistance; User Embracement; Primary Health Care; Family Health Strategy

PÁGINAS: 65
GRANDE ÁREA: Ciências da Saúde
ÁREA: Medicina
RESUMO:

In the work process of a family health team, user embracement is essential for the organization of services, favoring greater access to users, qualified listening, and adequate addressing of problems. This 3/3 research aimed to analyze the reception of users of primary care in a municipality in the state of Bahia, understanding the facilities and difficulties in this process from the perceptions of health professionals and users. The research had a descriptive and exploratory character with a qualitative approach. Regarding the technical procedure, a field study was carried out in which there was direct observation of the activities of the studied groups and interviews with informants to capture their perceptions about the analyzed process. At first, a bibliographic study was carried out on concepts such as welcoming, humanization, vulnerabilities, Family Health Strategy, Primary Health Care, work process and social participation, as well as the analysis of municipal documents on welcoming in health. Subsequently, systematic observation and application of two semi-structured interview scripts with health professionals and users. This work did not seek to exhaust the subject, but to understand the reception in the work process, alerting to its weaknesses in service and in user satisfaction and improvement of these services.

MEMBROS DA BANCA:
Externo à Instituição - MARCOS MONTANI CASEIRO - UNIFESP
Presidente - 2234106 - LUIZ ANTONIO DE CASTRO SANTOS
Interna - 1218269 - ROCIO ELIZABETH CHAVEZ ALVAREZ